Return & Refund Policy
Return & Refund Policy (Cancellation Rights)
Effective Date: January 1, 2026
Last Updated: September 14, 2026
Applicable to: All customers purchasing from the United Kingdom.
This website kaverecar.online is operated by COMPANY RMS LTD.
1. Right to Cancel (Statutory Cancellation Rights)
Under the Consumer Contracts Regulations 2013, customers in the United Kingdom have the right to cancel their order within 14 calendar days after receiving the goods, without providing any reason.
The cancellation period begins on the day you, or a third party nominated by you (other than the carrier), receives the final item from your order.
To exercise your right to cancel, you must inform us clearly within this 14-day period.
Important: The cancellation right does not apply to products that:
- Have been customised or made according to customer specifications.
- Have been altered specifically for an individual customer.
- Are unsuitable for return due to health or hygiene reasons where the seal has been removed after delivery.
2. How to Exercise Your Cancellation Right
To exercise your right to cancel, you must notify us by sending a clear statement of your decision to cancel the contract.
You may contact us by email or post. You may use the cancellation form provided at the end of this policy, but using this form is not mandatory.
Your cancellation request should be sent to:
Email: support@kaverecar.online
Postal Address:
COMPANY RMS LTD
Pinnacle House Business Centre, Linlithgow Bridge
Ground and First Floor
Linlithgow, West Lothian
EH49 7SF
United Kingdom
To meet the cancellation deadline, it is sufficient that you send your communication before the 14-day cancellation period expires.
We recommend keeping proof of your cancellation request.
3. Return Process and Return Shipping Costs
3.1 Return Shipping Costs
Customer responsibility:
Customers are responsible for the direct cost of returning items unless the product:
- Arrived damaged.
- Is defective.
- Is incorrect or significantly different from the description provided.
In these cases, we will provide an appropriate solution, including a replacement or refund where applicable.
3.2 Return Conditions
Returned items must be sent back in the following condition:
- Unused and in original condition.
- Original packaging included where possible.
- All accessories, manuals, and included components must be returned.
- No damage caused by improper handling or installation.
Products that show signs of use, damage, modification, or misuse may not qualify for a full refund.
For automotive accessories, customers are responsible for ensuring compatibility with their vehicle before purchase.
3.3 Return Address
After contacting us by email and receiving return instructions, please send your return to:
COMPANY RMS LTD
Pinnacle House Business Centre, Linlithgow Bridge
Ground and First Floor
Linlithgow, West Lothian
EH49 7SF
United Kingdom
We strongly recommend using a tracked shipping service, as refunds can only be processed after the returned item has been received and inspected.
4. Refund Process
4.1 Processing Time
Once your return has been received and inspected, we will notify you by email regarding acceptance of the return.
Returns are normally reviewed within 5–7 business days after delivery to our facility.
4.2 Refund Period
If you cancel your contract, we will refund all payments received from you, including standard delivery costs (excluding additional costs if you selected a more expensive delivery option than our standard service).
Refunds will be processed within 14 days from the date we receive the returned goods or receive evidence that the goods have been returned, whichever happens first.
4.3 Refund Method and Exclusions
Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.
The following costs are not refundable:
- Express or premium delivery charges.
- Any additional services requested by the customer.
- Import duties or taxes applicable outside the United Kingdom.
5. Faulty Products and Consumer Rights
In addition to cancellation rights, customers are protected under the Consumer Rights Act 2015.
If a product is faulty, damaged, or not as described, you may have the right to:
- A repair or replacement.
- A price reduction.
- A refund where applicable.
Please contact us as soon as possible after discovering any issue:
Email: support@kaverecar.online
6. Specific Conditions for Automotive Accessories
Because we sell vehicle accessories, please note:
- Products must not have been permanently installed, modified, or damaged.
- Items must be returned with all included components.
- Products damaged due to incorrect installation or misuse may not qualify for a full refund.
- Customers are responsible for checking product compatibility before purchase.
7. International Returns
7.1 Returns Outside the United Kingdom
Customers outside the United Kingdom are responsible for:
- Return shipping costs.
- Any customs fees or import charges related to the return.
7.2 Returns Within the United Kingdom
Customers within the UK are protected by applicable consumer rights legislation, including the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
8. Data Protection During Returns
When processing returns, we collect personal information such as:
- Name.
- Address.
- Order number.
- Contact details.
This information is processed in accordance with the UK GDPR and the Data Protection Act 2018 and is used only for handling your return request.
9. Frequently Asked Questions (FAQ)
Q: Can I cancel my order before it has been shipped?
A: Yes, if your order has not yet entered the dispatch process. Please contact us immediately at:
Q: What happens if my item arrives damaged?
A: Please contact us as soon as possible after delivery. We will review the issue and provide an appropriate solution, including replacement or refund where applicable.
Q: How long does my refund take?
A: Once your return has been approved, refunds are normally processed within 14 days. Your bank or payment provider may require an additional 3–5 business days to display the funds.
10. Contact Information
For questions regarding returns and refunds, please contact:
COMPANY RMS LTD
Email: support@kaverecar.online
Availability: Monday–Friday, 9:00 AM–5:00 PM (GMT)
Appendix: Cancellation Form
(Complete and return this form only if you wish to cancel your contract.)
To:
COMPANY RMS LTD
Pinnacle House Business Centre, Linlithgow Bridge
Ground and First Floor
Linlithgow, West Lothian
EH49 7SF
United Kingdom
Email: support@kaverecar.online
I/We hereby give notice that I/We cancel my/our contract for the purchase of the following goods:
- Ordered on: _______________________
- Received on: _______________________
- Name of consumer(s): _______________________
- Address of consumer(s): _______________________
- Signature of consumer(s) (only if this form is sent by post):
- Date: